Refund and Return Policy

At Alampuri Foundation, we are committed to providing a seamless digital reading experience. Since our website offers digital products (E-books) that are available for instant download, our refund and return policy differs from that of physical goods.

Please read the following terms carefully before making a purchase.

1. Nature of Digital Products

Due to the digital nature of our books, all sales made on alampurifoundation.org are final. Unlike physical items, a digital file (PDF/EPUB) cannot be “returned” or “sent back” once it has been downloaded or the access link has been generated. Therefore, we generally do not offer refunds once a purchase is completed.

2. “Preview Before You Purchase”

To ensure our readers are satisfied with their choice, we provide a “Read Online” feature for our books. This allows you to review the content and quality of the book for free before deciding to buy the downloadable version. We highly encourage all users to utilize this preview feature, as refunds will not be issued based on a change of mind or dissatisfaction with the book’s content after purchase.

3. Technical Issues and Download Errors

We understand that technology isn’t always perfect. If you have successfully paid for a book but encounter any of the following:

• You did not receive a download link.
• The link provided is broken or expired prematurely.
• The downloaded file is corrupt or unreadable.

Please contact our support team at [Insert Your Email Here] with your Order ID. Our team will verify the transaction and provide you with a working file or a direct download link within 24 to 48 hours. If we are unable to resolve the technical issue on our end, a full refund will be processed.

4. Duplicate Transactions

In the event of a system glitch or accidental double payment for the same book, please notify us immediately with proof of payment. After verification, the duplicate amount will be refunded to your original payment method (via PayFast or your bank) within 5 to 7 working days.

5. Contact Us

If you have any questions regarding your purchase or face any issues during the checkout process, please reach out to us:

• Website: https://alampurifoundation.org/contact-us/
• Email: info@alampuri-foundation.org